Never miss the opportunity
When you're on a job, with a customer or simply unavailable, we can help you respond sooner. Start with a friendly text after a missed call, set up WhatsApp for your business, or let an AI receptionist handle the conversation.
Simple setup available · Australian small businesses · No AI required
Start where you are
Sometimes the right solution is one text message. Sometimes it's an inbox that keeps track of every enquiry. And sometimes you need someone, or something, to actually answer the phone. We can help with all three, and with getting your business set up on WhatsApp in the first place.
If you miss a customer call, we can set up a system to send a polite follow-up SMS, so they know you've seen their enquiry and can tell you what they need.
Ideal for: Tradies and business owners working away from their phones.
Ask About Text-Back →We'll help set up your WhatsApp Business profile, opening hours, greeting and away messages, quick replies and practical ways for customers to start a chat.
Ideal for: Businesses that want a more professional, organised messaging presence without custom software.
Set Up My WhatsApp →Let customers reply by text or, where supported, send a voice message. Capture what they need, prepare a summary and create a follow-up task in your CRM or shared inbox.
Ideal for: Busy teams handling multiple enquiries.
Explore Smart Follow-Up →A tailored voice AI assistant can answer diverted calls, collect customer details, respond to common questions and, when connected to your systems, help arrange appointments.
Ideal for: Businesses with frequent calls and repeatable intake questions.
Ask for an AI Demo →What a missed call can turn into
Illustrative examples. Actual triggers, channels and integrations depend on phone provider, number configuration, platform eligibility and approved messaging permissions.
WhatsApp Business setup
We can get your business set up properly on WhatsApp.
You may not need a chatbot, a new CRM or an expensive integration. You might just need a professional WhatsApp Business account customers can recognise, with the right information and a better way to handle messages.
Get Help With WhatsApp BusinessThe standard WhatsApp Business app is free to download. You pay Ember Digital for help setting it up and training your team. Availability of optional app features varies.
Want to connect everything?
Calls, SMS, WhatsApp, Instagram and Facebook Messenger can all play a role in how customers contact you. We'll help you choose the right channels and connect the pieces that make sense.
Not all workflows can start from the same trigger or use the same permissions. WhatsApp, SMS and Meta messaging each have separate rules and technical limitations; we'll confirm what's feasible before quoting.
What you actually pay for
Want the simple version? Tell us what phone system you use and how you'd like customers to hear back. We'll recommend the lightest setup that does the job, with a clear quote before we build anything.
Get a Straightforward QuoteWhatsApp Business setup can be a one-off service. Missed-call SMS, CRM follow-up and AI answering may include setup, usage or monthly charges. We'll itemise platform fees, message or call usage, number costs and ongoing terms in your quote.
Questions worth asking
Often, but not universally. We'll first check your carrier, phone system and how missed calls can be detected or forwarded. If your current setup doesn't expose the right events, we'll explain the options before promising automation.
Absolutely. That can be a standalone service. We'll help configure your profile, automatic greeting and away messages, quick replies and links, then show you how to use it. You don't need an AI assistant or CRM integration to benefit.
Not automatically to every caller. WhatsApp has its own business messaging rules, including opt-in and approved templates for many business-initiated messages. We'll assess whether a compliant workflow is possible, or use an appropriate SMS follow-up instead.
Yes, if we configure a reply-capable messaging number or service. We'll confirm the setup and any additional costs. A one-way branded sender ID may not support two-way replies.
Where we deploy an AI receptionist, we recommend making it clear that callers are speaking with an automated assistant and providing a simple way to reach a person. We'll agree on the script and escalation rules with you.
Where your CRM supports the necessary integration, yes. We can capture contact details and enquiry information and create tasks or records. More complex connections are quoted separately.
Not necessarily. Many solutions work with your existing service, but the exact arrangement depends on call forwarding, numbering and provider capabilities. We start with a compatibility check.
That depends on the service. SMS delivery, phone numbers, call handling, software subscriptions and WhatsApp Business Platform messaging may have ongoing charges. We'll itemise what is included and what is billed separately.
Let's set it up
Tell us how your customers currently contact you. We'll help you set up a practical response, whether that's one well-timed text, a professional WhatsApp profile or a more capable automated assistant.
Call or text Jeremiah: 0402 157 909